13 Questions to Ask Your Septic Company

A septic system is an important component of a functioning home. When it isn’t working properly, it can have serious consequences. To ensure you hire the right septic company and the job is done correctly, it’s important to ask them a few questions.

1. What Are Your Credentials?

Licensed, insured, and certified companies are far more reliable than those that aren’t. Ask to view certifications from the National Association of Wastewater Technicians or other governing bodies that validate their qualifications. Insurance is a necessity, especially if anything goes wrong in the course of their work.

2. How Long Have You Been in Business?

Experience is another important factor when hiring a septic company. Ask them how long they’ve been in business and what experience they have with septic pumping, installation, and repairs. The more experience companies have, the more likely they’ll be able to diagnose and solve your problems quickly and correctly.

3. What Are Your Rates?

As a homeowner, you need a clear understanding of how much the job will cost before signing any contracts. Ask for an estimate and ensure they include any additional materials necessary to complete the job correctly. You want to ask as much about pricing as you can so you can avoid hidden fees.

4. How Long Will It Take?

Time is usually as important as price when dealing with septic services. Ask the company how long they think it will take, and check that it works with your schedule. Inquire about anything that may cause delays.

5. Do You Have References?

Any reliable and professional septic company should have no problems providing references. Speak to past customers and ask them how the job went and if they were pleased with the results.

6. What Guarantees Do You Offer?

No one wants to be left with a faulty septic system. The septic company should guarantee their work and should cover any parts they install by the manufacturer’s warranty.

7. What Safety Measures Do You Follow?

Septic services require special safety precautions. Make sure the company you choose follows all OSHA guidelines and has the necessary equipment to ensure their employees’ safety.

8. Do You Dispose of Waste Properly?

The last thing you need is a company that dumps your waste irresponsibly. Ask the septic company how they dispose of wastewater and other materials, and if they follow local regulations. The contractor should have access to approved disposal sites and a permit to haul septic waste.

9. What Happens if Something Goes Wrong?

Accidents happen and you need to know what happens if something goes wrong. Ask your potential septic company what their policy is in the event of accidental damage during repairs.

10. Do You Charge to Uncover Tank Lids?

It’s common for septic companies to charge a fee for uncovering tank lids. Make sure you know what sort of charges may be added. Oftentimes, these can be avoided by uncovering the lid yourself ahead of time.

11. How Often Should My Tank Be Pumped?

This is a very important question to ask your septic company, as the pumping frequency depends on the size of your tank and the number of people in your household. Most septic professionals suggest pumping every three to five years for a standard residential system.

12. Do I Need to Replace My Septic Tank?

The answer to this depends on a variety of factors, such as the condition and age of the tank, how often it’s been pumped and maintained, and what the local regulations are. An experienced septic company should be able to answer this question for you.

13. Does Weather Affect Your Schedule?

Be aware that certain weather conditions can affect a septic company’s ability to work. Ask them how they handle these issues, so you know what to expect. If you live in an area with inclement weather or seasonal changes, it’s especially important.

More than 60 million people in the U.S. rely on septic systems to manage waste, according to the EPA. Asking these questions can help you find the right septic company that will do the job correctly and safely. If you need any septic services, make sure to ask these questions to get the best possible experience. Our local team is ready to answer any questions you have, so contact us for professional septic care today at Sonlight Services LLC.